The Lowe’s hardware chain presented an Angel Award to employees in California who rallied around a customer that took a bad fall in the parking lot.
Deborah Hayes told GNN that her elderly mother was shopping in the Modesto store when the accident occurred, and called the incident a “wonderful story of people helping others.”
The 80-year-old lost her balance and fell on the concrete, hitting her head.
“There was blood everywhere,” she wrote in a thank-you letter to Lowes.
“I was immediately surrounded by a truly wonderful group of people, largely your staff and another wonderful shopper.”
The unnamed Good Samaritan was invited back to Lowe’s some time later for a surprise Angel Award ceremony where she was presented with a lovely gift basket from the staff. She had taken the senior’s house keys, volunteering to bring her shopping bags home and take care of her dog.
Under an arch of white balloons employees gathered to recognize one of their co-workers whose kindness also went above and beyond.
The company presented Belia Villa with flowers, a crystal plaque, and a $500 check.
Deborah’s mother, who had fully recovered after getting stitches, was also on hand and given a gift basket. She voiced her gratitude to the two women who came to her aid—especially Belia—while store workers applauded.
She recalled, “I felt her heart beating against me. She truly is an angel.”